ShopMikey Service Desk

Schedule your next service visit.

Share your details, your vehicle, and the work you need. Choose a preferred time and we will confirm your appointment.

Customer-first flow Live service estimate Quick confirmation

Start booking Back to home

How It Works

Four clean steps.

1. Contact details Tell us who to reach and the best way to follow up.
2. Vehicle details Add your car so we can prep parts and labor correctly.
3. Services + estimate Select from published services with estimated pricing.
4. Date + arrival window Choose your preferred time and send the request.

Included with service Complimentary multi-point inspection at check-in.

Connection + routing

Secure by default, configurable for sandbox demos

Connection

API base URL Optional session token override Use ShopMikey proxy (recommended)

Advanced route mapping

Only change these if your sandbox routes differ.

Catalog + scheduling routes

Canned service path Appointment path

Appointment search path Customer by ID

Core record routes

Vehicle by ID

Order by ID Update order

Order services Create order service

Workflow create routes

Create customer Create vehicle

Create order Create appointment

Inspection automation routes

Inspection template path Create inspection path

Default inspection template

Hosted mode uses secure proxy routing by default.

Session token override is temporary and never written to local storage.

Service menu (admin)

0 services loaded

Search available services, publish up to 5, and set your Multi-Point Inspection default.

Filter services

Service	Price	Labor
Load services to start booking.

Published booking menu

0 published

No published services yet.

Relationship walkthrough

Customer -> Vehicle -> Order -> Appointment -> Services -> DVI

Use Run next step during demos. Each step creates one relationship and unlocks the next.

Next under-the-hood step

1. Create customer record

This is the parent record for the rest of the workflow chain.

1 Customer Pending POST /v3/customer -> customer.id
2 Vehicle Pending POST /v3/vehicle -> vehicle.id
3 Order Pending POST /v3/order -> order.id
4 Appointment Pending POST /v3/appointment -> appointment.id
5 Services + MPI Pending POST /v3/order/:orderId/service -> order services
6 DVI inspection Pending POST /v3/inspection -> inspection.id

Linked IDs

Customer ID Not linked

Vehicle ID Not linked

Order ID Not linked

Appointment ID Not linked

Inspection automation

Inspection service on ticket Not configured

DVI template Not configured

Manual step controls (optional)

Next step payload

Preview

JSON body for the next guided automation step.

{
  "message": "Next step payload preview will appear here."
}

What this step does

Creates the next record and links it to the workflow chain.

Selected services

0 selected

No services selected yet.

Linked context

{
  "customer": null,
  "vehicle": null,
  "order": null,
  "selectedServices": [],
  "orderServices": []
}

Workflow request preview

Preview of request JSON for customer, vehicle, order, services, inspection, and appointment.

{
  "message": "Payload will appear here"
}

Book your visit

Customer, vehicle, services, and schedule

Fill out each step below. Your estimate and request details update live as you go.

Step 1 of 4: add your contact details.

Step 1 of 4 • Customer details

Your details

Needed

First name Last name

Mobile phone Email

Preferred contact method Contact notes

Your vehicle

Needed

Make Model

Year License plate

VIN Vehicle type

Vehicle size Customer type

Select services

Needed

Service menu is not ready yet. Open under the hood to publish services.

Select up to 5 services. Estimated pricing updates automatically.

Pick a time

Needed

Date Arrival time

Duration Scheduled end

Schedule check

Pick a date and time to run a live overlap check.

We will confirm your final time by text or email.

Start time End time

Visit notes (optional)

What should we know before you arrive?

Visit title Calendar color

Customer ID Vehicle ID

Order ID Order title

Send confirmation Send reminder Use SMS Use email Auto-create customer Auto-create vehicle Auto-create order Attach services to order

Open window: send now. Busy window: still send and we will confirm the nearest available time.

Your request summary

0 line items

Review your current estimate and booking progress before submitting.

Estimated services

Select services to build your estimate.

Estimated subtotal $0.00

Tax and final total are confirmed after service advisor review.

Multi-point inspection included Complimentary MPI is included with your visit request.

Complete each step to send your service request.

Event log

Ready

[ready] Builder initialized.

Webhook inbox

Idle

Endpoint:

Set this URL in your API webhook configuration and use the same shared secret in your Pages environment variable.

[ready] Waiting for webhook deliveries.